This Privacy Policy explains what personal information 21jl Casino collects from you, how we use it, who we share it with, how we protect it, and what rights you have over your own data — all in plain language, fully aligned with the Philippine Data Privacy Act of 2012.
Six core principles that govern how 21jl handles every piece of data you share with us
21jl only collects the personal data that is genuinely needed to operate your account, verify your identity, process payments, and comply with Philippine regulatory requirements. We do not harvest data for its own sake.
All personal data stored by 21jl is protected by industry-standard 256-bit SSL encryption in transit and AES-256 encryption at rest. Our servers are hosted in secure facilities with controlled access and continuous monitoring.
21jl does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we are stewards of it, not owners who can monetize it independently.
This Privacy Policy is drafted and maintained in full compliance with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations issued by the National Privacy Commission.
You have the right to access, correct, restrict, object to, and request deletion of your personal data held by 21jl. These rights are real and exercisable — contact our Data Protection Officer at any time to act on them.
21jl retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and gaming regulations. Data that is no longer needed is securely deleted.
This Privacy Policy ("Policy") is published by 21jl Casino ("21jl," "we," "us," or "our"), the operator of the online gaming platform accessible at 21jl.club. It describes our practices with respect to the collection, use, storage, sharing, and protection of personal information belonging to users of the platform ("you" or "Player").
By registering an account on 21jl, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Policy and consent to the practices described herein. This Policy is incorporated by reference into the 21jl Terms and Conditions, which govern your use of the platform in all other respects.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 21jl Casino is the Personal Information Controller (PIC) responsible for the personal data of players using the 21jl platform.
As Personal Information Controller, 21jl determines the purposes for which your personal data is processed and the means by which that processing is carried out. We are responsible for ensuring that our data processing activities comply with applicable Philippine data protection law, and we have designated a Data Protection Officer (DPO) for this purpose.
Contact information for the 21jl Data Protection Officer is provided in Section 16 of this Policy.
21jl collects personal data directly from you when you register, use the platform, contact support, or interact with our services. We also collect certain data automatically through your use of the platform. The categories of data we collect include:
| Data Type | Examples | Purpose |
|---|---|---|
| Contact Information | Philippine mobile number, email address (if provided) | Account creation, OTP verification, support communications |
| Identity Documents | Government-issued ID (UMID, PhilSys, Driver's License, Passport), selfie photo | KYC identity verification, age verification, AML compliance |
| Account Credentials | Hashed password (we do not store plain-text passwords) | Account security and authentication |
| Profile Information | Date of birth, full legal name, residential address | Age verification, KYC, withdrawal processing |
| Data Type | Examples | Purpose |
|---|---|---|
| Payment Method Details | GCash registered number, Maya account details, bank account name and number (tokenized) | Processing deposits and withdrawals |
| Transaction History | Deposit amounts, withdrawal requests, timestamps, payment channel used | Account records, AML monitoring, dispute resolution |
| Wallet Balance Data | Current real-money balance, bonus balance, pending transactions | Account management, withdrawal processing |
Sensitive Personal Information: 21jl may process sensitive personal information within the meaning of the Philippine Data Privacy Act — specifically, government-issued identification document numbers and biometric data (selfie photographs used for identity verification). This data is processed solely for the purpose of complying with KYC and AML obligations required under Philippine gaming regulations. It is stored with enhanced security controls and is accessible only to authorized personnel with a legitimate need.
21jl uses the personal data we collect for the following purposes, each of which is supported by a lawful basis described in Section 5:
Under the Philippine Data Privacy Act of 2012, 21jl processes your personal data on the following legal bases:
21jl does not sell or trade your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:
Transaction data is shared with regulated payment processors including GCash (G-Xchange Inc.), PayMaya (Maya Bank), and partnered bank payment gateways. These providers receive only the data necessary to process your specific transaction and are bound by their own privacy obligations under Philippine law.
Game providers such as JILI Gaming, Pragmatic Play, PG Soft, and Microgaming receive technical session data necessary to deliver their games within the 21jl platform. Providers do not receive your full identity or financial information — only the session tokens and technical parameters needed for game delivery.
21jl is required by Philippine law to disclose personal data and transaction records to the Anti-Money Laundering Council (AMLC), the Philippine National Police, the National Bureau of Investigation, or other competent authorities where required by a valid legal order, warrant, or mandatory reporting obligation. We will notify you of such disclosure to the extent permitted by law.
KYC identity verification may be performed with the assistance of regulated identity verification service providers. These providers process your identification documents solely for the purpose of verifying your identity and are contractually bound to data protection standards at least as stringent as those in this Policy.
In the event that 21jl undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the successor entity. You will be notified of any such transfer and its privacy implications prior to the transfer taking effect.
21jl uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and gather anonymised usage statistics. The following types of cookies are used:
Most web browsers allow you to control cookies through browser settings. Blocking essential cookies will prevent you from using core platform features including login. Blocking analytics cookies will not affect your access to the platform.
21jl implements appropriate technical and organisational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
21jl retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML regulatory obligation (AMLA) |
| Transaction records | 5 years from transaction date | AML regulatory obligation; tax records |
| KYC identity documents | Duration of account + 5 years after closure | AML regulatory obligation |
| Gameplay history | 3 years from session date | Contractual; dispute resolution |
| Support communications | 3 years from last interaction | Legitimate interest; dispute resolution |
| Marketing consent records | Duration of account + 1 year | Legal obligation to demonstrate consent |
| Self-exclusion records | Permanent (for lifetime exclusions) or duration of exclusion + 5 years | Responsible gaming regulatory obligation |
| Technical logs (IP, device) | 12 months from collection | Security monitoring; fraud detection |
Where retention is required by law for longer periods than indicated above, the legal requirement takes precedence. Where data is no longer required for the purposes for which it was collected and no legal retention obligation applies, it is securely deleted using industry-standard data destruction methods.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 21jl. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 16.
Request a copy of all personal data we hold about you, along with information about how it is used and shared.
Request correction of inaccurate or incomplete personal data. Basic account details can be updated from your account settings.
Request deletion of personal data that is no longer necessary, was processed without valid consent, or is being processed unlawfully — subject to legal retention requirements.
Object to processing of your personal data where we rely on legitimate interests as the legal basis, including direct marketing.
Receive your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.
21jl will respond to data rights requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reason for it within the initial thirty-day period.
Identity Verification for Rights Requests: To protect your data from unauthorized access by third parties, we are required to verify your identity before processing any rights request. We will ask you to confirm your registered mobile number and may ask additional verification questions consistent with our KYC procedures. We will not process a rights request that we cannot adequately verify.
The 21jl platform is strictly restricted to individuals aged twenty-one (21) years and above. 21jl does not knowingly collect or process personal data belonging to persons under the age of 21. If we discover or are notified that personal data has been collected from a person under the age of 21, we will:
If you believe that a person under the age of 21 has created a 21jl account, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
21jl may send you promotional communications — including information about bonuses, tournaments, new games, and platform updates — via SMS to your registered Philippine mobile number, where you have provided consent to receive such communications.
Your consent to marketing communications is entirely voluntary and is not a condition of maintaining a player account or accessing any game or service. You may withdraw your consent and opt out of marketing communications at any time using either of the following methods:
Withdrawal of marketing consent will take effect within seventy-two (72) hours. Transactional communications — including deposit confirmations, withdrawal notifications, security alerts, and OTP messages — are not marketing communications and will continue regardless of your marketing preferences, as they are essential to the operation of your account.
As an online gaming platform serving Philippine players, 21jl's primary data processing takes place within systems accessible from the Philippines. Where personal data is processed by third-party service providers whose infrastructure is located outside the Philippines — such as certain game software providers or technology partners — 21jl ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that required under the Philippine Data Privacy Act.
These safeguards include contractual data processing agreements that impose binding data protection obligations on the recipient, require appropriate technical and organisational security measures, and restrict the use of transferred data to the specified service purpose only.
The 21jl platform integrates third-party services including game engines from licensed software providers, payment processing gateways, and platform analytics tools. Each of these third-party services operates under its own privacy policy. 21jl is not responsible for the data practices of third-party providers but selects and contracts with providers who meet data protection standards appropriate to the sensitivity of the data involved.
The 21jl platform does not contain links to external third-party websites beyond what is strictly necessary for platform functionality. 21jl is not responsible for the privacy practices of any external websites that you may independently visit.
21jl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory guidance. Material changes — those that significantly affect how we collect, use, or share your personal data — will be communicated to registered players via the mobile number on file at least seven (7) days before the changes take effect.
Non-material changes, such as corrections to typographical errors or clarifications that do not alter the substance of data practices, may be published without advance notice. The "Last Updated" date at the top of this Policy will always reflect the date of the most recent revision.
Continued use of the 21jl platform after the effective date of any amended Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you should close your account before the effective date of the amendment.
If you wish to exercise any of your privacy rights, have a question or concern about how 21jl handles your personal data, or wish to file a data privacy complaint, please contact our Data Protection Officer through the following channels:
If you are not satisfied with 21jl's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about filing a complaint with the NPC is available on the NPC's official website.
Your data is protected. Your account is secured. Your privacy is respected. Now you know the rules — join thousands of Filipino players already enjoying 21jl Casino. 21+ only.
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